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Customer Service
I Name—Haers, keeps you company anytime This is also our working goal:offering perfect p -roduct and complete services to customers and letting them get 100% comfort from Haer s products and 100% satisfied with our custom -er service. Let Haers vacuum cups into your l -ife everyday. II Service Tenet—Go All Out and Serve Whole -heartedly In customer service, we should foll -ow the tenet of “Going All Out and Serving Wholeheartedly” and treated every demands of customers carefully and spare no efforts to offer services, so as to move customers and really satisfy them. III Five Standards of After Services 　　
1 Answer every question patiently: questions put forward by customers should be answered definitely. Or explain reasons and ask for their forgiveness if no answer for time bein -g. 　　
2 Solve every problem: service staff should do their utmost to satisfy requirements and de -mands. Or explain reasons and ask for their forgiveness if no solution for time being. 　
3 Quick response: ensure service efficiency, make response to customers’ demands in shor -test time and offer most punctual and immediate services. 　　
4 Smile service: serve with smiles and have good manners. One should not contradict the customer, instead, he should listen careful to them about requirements or complaints on our p -roducts and services, and explain related problems clearly to customers. 　　
5 Sincere Treatment: treat customers sincerely and publicize maintenance price list to the -m. No cheating!